1. #1
    saillamahipal
    Join Date
    Sep 2012
    Posts
    27

    What is meant by KPO and BPO?

    hello sir/mam
    what is meant by kpo nad bpo?




  2. #2
    ASHWANI SINGH
    Join Date
    Jul 2012
    Posts
    211

    Re: What is meant by KPO and BPO?

    [COLOR="rgb(46, 139, 87)"]HI FRIENDS
    FULL FORM OF KPO IS:KNOWLEDGE PROCESS OUTSOURCING WHEREAS BPO STANDS FOR:BUSINESS PROCESS OUTSOURCING.
    BPO PROVIDES BUSINESS SERVICES TO OTHER COMPANIES LIKE CUSTOMER CARE SUPPORT FOR SOME OTHER COMPANIES.
    KPO PROVIDES KNOWLEDGE SUPPORT FOR OTHER COMPANIES LIKE PROVIDING RESEARCH AND DOCUMENTARY WORK FOR OTHER COMPANIES.
    BPO PROVIDES EMAIL,TECHNICAL,DATA PROCESSING SUPPORT TO ITS CUSTOMERS.
    KPO PROVIDES BUSINESS,CLINICAL,INTELLECTUAL PROPERTY RESEARCH TO OTHER COMPANIES.

    KPO SPECIALISES IN VARIOUS SECTORS IN WHICH BPO CAN NOT.[/COLOR]




  3. #3
    navjotsidhupamal
    Join Date
    Jun 2012
    Posts
    953

    Re: What is meant by KPO and BPO?

    BPO (Business Process Outsourcing) v's KPO (Knowledge Process Outsourcing) :

    BPO (def):
    BPO is commonly defined as the leveraging of technology or specialist process vendors to provide and manage an organization's critical and/or non-critical enterprise processes and applications. Some of the common tasks in BPO include payroll, call centers and accounting. The main goal of BPO was to let firms concentrate on their "core business" meaning that with these so-called mundane tasks out of their hair, they can focus more on the things that they do best.


    KPO(def):
    KPO involves "high-end" tasks being outsourced. These tasks are defined as high-end ones because it requires in-depth analysis and perspective. Some of these tasks include legal work, research and development, web content, design, and many others.


    Points worth to note :

    1. KPO industry unlike BPO provides domain based processes and business expertise.

    2. KPO is more like a challenge as it demands advanced and expertise skills on part of its employees.

    3. BPO on the other hand is more or less like a commodity business which stretches more on information technology and its various sectors.

    4. The BPO market is long term in nature as compared to the KPO market. With every passing day the BPO market base is expanding and so is the various processes outsourced through it.

    5. BPO undertakes

    a. Data processing
    b. Basic data entry
    c. Setting up of a bank account
    d. Department Outsourcing
    e. Provides technical support
    f. Provides email support to its customers

    6. KPO undertakes:

    a. More granular market and customer segmentation (e.g., the ability to do make retention or acquisition campaigns work at a micro-market level)
    b. More predictive response modeling and propensity/cross-sell/up sell modeling
    c. Precision marketing, churn prediction and management, customized products and services in finance, insurance, telecom services
    d. For retailers, store and shelf space management at neighborhood market level and store level
    e. Promotional efficiency tracking at micro-market level
    f. Category/brand performance measurement, tracking and control at micro-market level
    g. Market mix modeling at lower granularity levels of product, geography and time dimensions
    h. Precision and dynamic pricing, promotion and product portfolio design and optimization
    i. Primary, secondary and web-based market research
    j. Monetization, predictive analysis and portfolio management of intellectual property and patents
    k. Analytics and optimization algorithm R&D for ISVs in enterprise application areas such as, SCM, SRM, ERP, CRM, MR, BI, BPM


    7. BPO will continue to derive higher revenues as compared to the KPO industry. The BPO exports will be as higher as $20 billion by the end of 2010. By a recent study done by experts the BPO industry is expected to grow globally at a CAGR of over 26 percent by 2010.

    8. KPO unlike BPO is not just restricted to information technology. It specializes in various other challenging sectors namely business research, Clinical research, Intellectual property research etc.

    9. The KPO exports are estimated to be around $12 billion at the end of 2010. The future of KPO appears to be bright and is expected to achieve a high end of BPO at the end of 2010. The KPO regime looks all set and poised to accept the new challenges of high training cost and a much higher attrition rates.

    10. The shorter term contracts will demand high quality work and skills on part of its workers.

    11. KPO industry has accepted all these challenges and is all set to leave a mark just like the BPO brigade.


    Regards
    Navjotsidhupamal

  4. #4
    Prince09
    Join Date
    Oct 2011
    Location
    Hyderabad , A.P
    Posts
    1,337

    Re: What is meant by KPO and BPO?

    Hello . . .



    K.P.O stands for Knowledge Process Outsourcing and B.P.O stands for Business Process Outsourcing .

    K.P.O ::

    Deals with legal prospects and verification of certain things .

    Basically it deals with knowledge of reports and other stuff indeed .

    B.P.O ::

    Under this we have 2 types ::

    Inbound

    Outbound

    In Inbound calls we take up incoming i.e domestic calls . . we dont call anyone ; just we attend the calls which we get .

    Coming to this Outbound calls . .we need to call different customers of different countries .

    KPO & BPO Advantages ::

    Communication will improve .

    Can earn well .

    Can get incentives .

    Free pick and drop .

    Free Food Coupons .



    Good Luck


  5. #5
    Just Guesss?
    Join Date
    Jul 2011
    Location
    A.S.Rao Nagar - Hyderabad
    Posts
    1,687

    Re: What is meant by KPO and BPO?

    Hello Friend !!

    BPO -- Business Process Outsourcing.




    ~~ BPO is nothing but the back office outsourcing which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact centre services.

    ~~ BPO involves advertising the company's products to the citizens of the Country through Calls.

    ~~ Every Business Organization or Industry will have a service called BPO.

    ~~ The main purpose of BPO is to explain about the Services or Products which are provided by the Organization. The description of the product is done through Phone Calls.

    ~~ Due to this establishment, many unemployed persons are being employed and also the organizations are growing as well.

    ~~ Through a single call, one can know about the complete details of a product.

    ~~ And this Service is completely free of cost.

    ~~ Now-a-day many software employers are trying to make their career in BPO, the reason behind this is the pressure of work will be less.

    ~~ As a BPO employee, you can communicate with many people depending on the process, it may be withing the country or abroad countries.

    ~~ There is no much higher education qualification required to get into BPO's, you must be fluent in English so as to communicate with others.

    There are two process of BPO's :

    Inbound and

    Outbound.

    BPO Services involve :

    Outsourcing

    Offshoring

    Nearshoring

    Homeshoring

    Globalization

    List of call centre companies

    Banking BPO Services

    Recruitment

    Recruitment Process Outsourcing

    Software testing outsourcing

    KPO -- Knowledge Process Outsourcing.




    Knowledge process outsourcing (KPO) describes the outsourcing of core business activities.

    In KPO, the responsibilities are completely in the technical side.

    The KPO involves :

    Intellectual Property Research for patent applications;

    Equity Research,

    Business and Market Research,

    Legal and Medical Services;

    Training,

    Consultancy, and

    Research and Development in fields such as pharmaceuticals and biotechnology; and

    Animation and Design.


    One common thing in BPO and KPO is, they provide 24/7 Services.


    Good Luck !!

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