Download IGNOU Diploma in Retailing Retail Customer Service Management Exam Previous Years Question Papers

The Indira Gandhi National Open University (IGNOU) offers wide range of courses ranging from Bachelor’s degree courses to Masters Degree courses. IGNOU is also known for its Engineering and Diploma courses.

Exam pattern:

The diploma course in Retailing is a widely pursued one. There is a paper in this course named Retail Customer Service Management. This paper is quite useful for students of this course. The paper carries a maximum of 50 marks. Any 5 questions are to be answered by the candidate out of given 8 questions. Some questions have sub questions with it. All questions are of equal marks.

Duration of Retail Customer Service Management paper in IGNOU Diploma in Retailing exam:

The paper on Retail Management Perspectives and Communication is of two hours of duration. Time management needs to be efficient in this paper.

Scoring pattern:

Scoring is done based upon the logic and information content of the answers. Illogical concepts and unfair means should not be used while answering questions.

Previous year question papers of Retail Customer Service Management:

Candidates can find attached question papers of Retail Customer Service Management of Diploma in Retailing of previous years in the attachment.